Auto req ID: 4900BR Posting Title: Manager, Dedicated Accounts Location: 0-Corporate Headquarters Company: Estes Express Lines HotJob: No JobDescription: Lead, guide, direct, monitor and manage performance of employees of the Dedicated Accounts team and Improve the overall quality in the area by recruiting talent, evaluating and creating processes, and coaching members of each team to elevate their professional capabilitiesInvolved in all hiring, employee counseling, training and terminations: assuring they are processed according to proper guidelines, utilizing department metrics to evaluate both team and individual employee performanceDevelop management and coaching plans for direct reports, and actively participate in the professional development of the front line team membersDevelop and track performance based processes for Dedicated Accounts teamOversee the development of documented training programs for Dedicated Accounts teamCollaborate with key stakeholders inter and intra department and across Estes on problem identification and resolution implementation.Stay actively engaged in day-to-day mission of reducing past due AR balances on assigned accountsDevelop tools that increase productivity and efficiency of the Dedicated Accounts teamProvide a point of escalation for team as it relates to account level disputes/resolutionWork with customers, sales and operations, and other department management and employees to provide increased accounts receivable experience and recoveryUse technology to increase accuracy and reduce manual intervention on repetitive tasksRepresent dedicated accounts in meetings with senior management and various internal departments in the resolution of issues that impact the flow of A/RRegular attendance is requiredThis is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasksQualificationsBachelor’s degree preferred, or any combination of education and experience which would provide an equivalent background5 years of experience in management requiredMinimum of 3 years of experience in LTL or transportation credit & collections environment requiredExperience in communicating & collaborating with senior level executives on complex business requirements requiredExperience in high exposure, customer facing roles requiredStrong written, verbal, listening and presentation communication skills requiredHigh proficiency skill level in Microsoft Office Products, especially MS Excel requiredWilling to travel as needed requiredExperience developing and implementing department goals & strategies based on broader organizational goalsDemonstrate a fast learning curve and ability to take on increasing responsibilitiesMust be able to comply with all company policies, rules, procedures and Code of ConductMust be able to interact well with othersMust be able to work independently, or in a team settingMust be capable of working under tight time constraints in a high volume environment with multiple prioritiesMust be able to lift approximately 10-15 lbs., or more if required by the essential functions of the jobResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlinesMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background checkMust be authorized to work in the United States