Auto req ID: 5447BR Posting Title: Terminal Clerk II Location: Lyndhurst VA Company: Estes Express Lines HotJob: No JobDescription: Answer telephones with a heavy call volume and direct calls with accuracyMaintain count list of items received or shipped and check against bill of lading, recording any discrepanciesPrepare all paperwork and the repackaging of all OS&D freightMaintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal managementMaintain a clean and organized OS&D areaContact customers and coordinate delivery times to schedule appointments for freight deliveryIdentify freight bills requiring special delivery instructionsRespond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipmentsRespond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customerInvestigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat MaterialsVerify and process paperwork and procedures concerning claims, charges and tracing of freightScan and/or image bill of lading receiptsTransfer information from the bill of lading to the bill format to prepare bills for freight movementPrepare bills for freight movement, applying the appropriate tariffs and charges to each shipmentPlace shipments on-handAssist with handling dispatch phones to assist with customers and driversRegular attendance is requiredThis is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasksQualificationsHigh School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent backgroundExperience in billing, collections, tracing & OS&D preferredComputer skills; proficient in MS Word and Excel requiredAS400 experience strongly preferredStrong customer service skillsGood clerical skillsPossess excellent verbal and written communication and listening skillsMust have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or managementMust have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically definedExperience in the transportation industry a plus although not requiredMust be able to comply with all company policies, rules, procedures and Code of ConductMust be able to interact well with othersMust be able to work independently, or in a team settingMust be capable of working under tight time constraints in a high volume environment with multiple prioritiesMust be able to lift approximately 25 lbs., or more if required by the essential functions of the jobResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlinesMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background checkMust be authorized to work in the United States